Our Services

Clear defined roles. Responsibility in time.

Digital structures grow, organizations change and decisions must be made under time pressure.
The VAKT® GmbH supports companies exactly where leadership, structure and control are needed - situationally, effectively and with clear responsibility. 

Our services are not products.
They are roles that we take on when classical models are no longer sufficient.

Management & Control 
​Taking over management when needed

​When organizations are under pressure, vacancies arise or changes need to be implemented, we take responsibility - not advising on the sidelines, but operationally in the system. 
We work in a structured, goal-oriented manner and always with the aim of establishing stability and enabling sustainable results.

Interim Management 
Temporary leadership. Impact for the future. 

Our interim managers take on leadership and control tasks in IT and service organizations when short-term action capability is required or existing structures need to be realigned. 
We combine management experience with deep IT understanding and clear implementation strength.

Typical use cases
​​ Bridging vacancies in the IT or service environment
​​ Reorganization of IT and service organizations
​​ Stabilization of critical operational or change phases

Our claim:
not just managing, but effectively leading - with a clear focus on results.

Service & Provider Management 
Keeping services under control. 

Modern IT organizations only function if services, providers and contracts are clearly managed. We support companies in creating transparency, clarifying responsibilities and ensuring service quality sustainably. 
We do not just look at processes, but at the interaction of organization, governance, and external partners. 

Focus areas:
​​ Managing complex provider and supplier landscapes
​​ Service & SLA Management
​​ Contract and performance evaluations
​​ Establishment and optimization of service processes (ITIL-based)
​​ Benchmarking and structured performance comparisons

The goal is always a manageable, robust service organization - not theoretical optimization.


Project & Program Management 
Mastering complexity. Achieving goals. 

Complex projects rarely fail due to methods - but due to lack of clarity in responsibility, control, and decision-making paths. 
We take on project and program responsibility from planning to successful implementation and ensure that all parties stay on course. 

Our project approaches:
​​ Classic (Waterfall), agile (Scrum, Kanban), or hybrid
​​ Project and program control (PMO)
​​ Multi-project management
​​ Governance and decision-making structures

Our focus is on transparency, controllability, and results - not on method discussions.


Analysis & Classification 
Creating clarity before decisions are made. 

Not every situation requires immediate implementation. Often, a structured classification is the crucial step to reduce risks and make sound decisions. 
In this context, we support companies with analyses, reviews, and second opinions - independently, objectively, and without an operational agenda. 

Examples:
​​ IT and service analyses
​​ Provider and contract reviews
​​ Decision-making bases for management and executives
​​ Classification of complex or escalated situations

These services consciously form the bridge between operational support and formal expert opinions.

References 

Our work is often confidential and context-dependent.
Selected references nevertheless provide insight into typical application scenarios and roles that we take on.

Classification instead of sales 

If you are facing a complex situation or are unsure,
which form of support is appropriate, we start not with offers, but with a structured classification. 

Start a classification conversation