Our services

Clearly defined roles. Responsibility on time.

Digital structures are growing, organizations are changing, and decisions must be made under time pressure.
VAKT GmbH supports companies exactly where leadership, structure, and control are needed - situationally, effectively, and with clear responsibility. 

Our services are not products.
They are roles that we take on when classic models are no longer sufficient.

Management and control 
​Taking over leadership when it is needed

​When organizations are under pressure, vacancies arise, or changes need to be implemented, we take on responsibility - not just advisory, but operational.
We work in a structured, goal-oriented, and always focused on results.

Interim management 
Leadership on time. Impact for the future. 

Our interim managers take on leadership and control tasks in IT and service organizations when short-term action is required or existing structures need to be realigned.
Here, we combine management experience with deep IT understanding and clear implementation strength.

Typical fields of application
​​ Bridging vacancies in IT or service areas
​​ Reorganization of IT and service organizations
​​ Stabilization of critical business or change phases

Our claim is:
not just to manage, but to lead effectively - with a clear focus on results.

Service and provider management 
Keeping services under control. 

Modern IT organizations only work if services, providers, and contracts are clearly controlled.
We support companies in creating transparency, clarifying responsibilities, and securing service quality in the long term.
Here, we consider not only processes but also the interplay between organization, governance, and external partners.

Focus areas:
​​ Controlling complex provider and supplier landscapes
​​ Service and SLA management
​​ Contract and performance evaluations
​​ Establishment and optimization of service processes (ITIL-based)
​​ Benchmarking and structured performance comparisons

Our goal is always a manageable, reliable service organization - not just theoretical optimization.


Project and program management 
Mastering complexity. Achieving goals. 

Complex projects rarely fail due to methods, but due to a lack of clarity in responsibility, control, and decision-making processes.
We take on project and program responsibility from planning to successful implementation and ensure that all parties involved stay on track.

Our project approaches:
​​ Classic (waterfall), agile (Scrum, Kanban), or hybrid
​​ Project and program control (PMO)
​​ Multi-project management
​​ Governance and decision-making structures

Our focus is on transparency, controllability, and results - not on method discussions.


Analysis and assessment 
Creating clarity before making decisions. 

Not every situation requires immediate action.
Often, a structured assessment is the decisive step to reduce risks and make sustainable decisions.
In this context, we support companies with analyses, reviews, and second opinions - independent, objective, and without operational agenda.

Examples:
​​ IT and service analyses
​​ Provider and contract reviews
​​ Decision-making bases for management and executive board
​​ Assessment of complex or escalated situations

These services deliberately form the bridge between operational support and formal consulting activities.

References 

Our work is often confidential and context-dependent.
Selected references provide insight into typical fields of application and roles that we take on.

Assessment instead of sales 

If you are facing a complex situation or are unsure
which form of support makes sense, we do not start with offers, but with a structured assessment. 

Start assessment conversation